New Patient Engagement Models

Posted on 25th October 2013 in health
  • Atelion Health — support patients and get out of their way
  • patients want to feel they’re being supported (not like travel booking, where people just want you to get out of the way)
  • MGH Ambulatory Practice of the Future: often begin with the social stressors in their live, not their physical symptoms
  • MGH: patients want a culture of partnership. Patients quickly realize if there’s team of not.
  • Atelion: in health care, technology is a tool that people use to achieve what they want
  • MGH: patients are resources, taking burden off their hands.

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