IoT Security After “The Interview”

Posted on 22nd December 2014 in defense, Internet of Things, M2M, management, privacy, security, US government

Call me an alarmist, but in the wake of the “Interview” catastrophe (that’s how I see it in terms of both the First Amendment AND asymmetrical cyberwarfare), I see this as a clarion call to the #IoT industry to redouble efforts to make both security AND privacy Job #1.

Here’s the deal: if we want to enhance more and more parts of governmental, commercial, and private lives by clever IoT devices and apps to control them, then there’s an undeniable quid pro quo: we MUST make these devices and apps as secure as possible.

I remember some bright young entrepreneurs speaking at a recent wearables conference, where they apologized for not having put attention on privacy and security yet, saying they’d get to it early next year.

Nope.

Unacceptable.

Security must be built in from the beginning, and constantly upgraded as new threats emerge.  I used to be a corporate crisis manager, and one of the things that was so hard to convince left-brained, extremely rational engineers about was that just because fears were irrational didn’t mean they weren’t real — even the perception of insecure IoT devices and apps has the potential to kill the whole industry, or, as Vanity Fair‘s apocalyptic “Look Out, He’s Got a Phone” article documented, it could literally kill us. As in deader than a doornail.

This incident should have convinced us all that there are some truly evil people out there fixated on bringing us to our collective knees, and they have the tech savvy to do it, using tools such as Shodan. ‘Nuff said?

PS: Here’s what Mr. Cybersecurity, Bruce Schneier, has to say on the subject. Read carefully.

My #IoT predictions for 2015

I was on a live edition of “Coffee Break With Game-Changers” a few hours ago with panelists Sherryanne Meyer of Air Products and Chemicals and Sven Denecken of SAP, talking about tech projections for 2015.

Here’s what I said about my prognostications:

“I predict that 2015 will be the year that the Internet of Things penetrates consumer consciousness — because of the Apple Watch. The watch will unite both health and smart home apps and devices, and that will mean you’ll be able to access all that usability just by looking at your watch, without having to fumble for your phone and open a specific app.

If Apple chooses to share the watch’s API on the IFTTT – If This Then That — site, the Apple phone’s adoption – and usability — will go into warp speed. We won’t have to wait for Apple or developers to come up with novel ways of using the phone and the related devices — makers and just plain folks using IFTTT will contribute their own “recipes” linking them. This “democratization of data” is one of the most powerful – and under-appreciated – aspects of the IoT. In fact, Sherryanne, I think one of the most interesting IoT strategy questions for business is going to be that we now have the ability to share real time data with everyone in the company who needs it – and even with supply chain and distribution networks – and we’ll start to see some discussion of how we’ll have to change management practices to capitalize on this this instant ability to share.

(Sven will be interested in this one) In 2015, the IoT is also going to speed the development of fog computing, where the vast quantities of data generated by the IoT will mean a switch to processing data “at the edge,” and only passing on relevant data to the cloud, rather than overwhelming it with data – most of which is irrelevant.

In 2015 the IoT is also going to become more of a factor in the manufacturing world. The success of GE’s Durathon battery plant and German “Industry 4.0” manufacturers such as Siemans will mean that more companies will develop incremental IoT strategies, where they’ll begin to implement things such as sensors on the assembly line to allow real-time adjustments, then build on that familiarity with the IoT to eventually bring about revolutionary changes in every aspect of their operations.

2015 will also be the year when we really get serious about IoT security and privacy, driven by the increasing public concern about the erosion of privacy. I predict that if anything can hold back the IoT at this point, it will be failure to take privacy and security seriously. The public trust is extremely fragile: if even some fledgling startup is responsible for a privacy breach, the public will tend to tar the entire industry with the same brush, and that could be disastrous for all IoT firms. Look for the FTC to start scrutinizing IoT claims and levying more fines for insufficient security.”

What’s your take on the year ahead? Would love your comments!

Disney MagicBands: as important symbolically for IoT as substantively!

(I’ve been meaning to write about this particular IoT device for a long time — my apologies for the delay)

I have no objective evidence for this, but I suspect that many C-level executives first learned about e-commerce when they placed personal orders during the Christmas season of 1995. Thus, Amazon deserves a disproportionate share of credit for launching the e-commerce era.

Magic Bands play a number of roles at Disney parks

Similarly, I suspect that many C-level executives’ first direct experience with the Internet of Things has come, or may come this holiday season, with their family’s first visit to Disneyworld since Disney began the beta testing of its MagicBands, which are arguably the most high-profile public IoT devices so far.

IMHO, Disney deserves a lot of credit for such a public IoT project, especially many of the initial reviews were decidedly mixed due to technical and management glitches — risking irritating customers. 

The project reportedly cost north of $1 billion.

The major lesson to decision makers in other industries to be gained from the MagicBand is my favorite IoT “Essential Truth“: who else can use this data?

Disney uses the band data, either by itself, or aggregated with other visitors, to improve almost every aspect of park operations, marketing, and the customer experience — illustrating the versatility of IoT devices:

  • control logistics, speeding entry to the park and individual rides
  • coordinate outside transportation
  • balance demand for various rides
  • add new functionality to existing technology such as the Disney app
  • control mechanical systems, such as hotel door locks
  • add a social component (and avoid the stresses of families getting
  • handle and speed in-park financial transactions
  • personalize the park experience and improve customer satisfaction
  • harvest and analyze big data on customer preferences.

The bands, which work because they have RFID chips inside, are worn on your wrist throughout your stay at the parks. When you book the trip, Disney lets you choose your favorite color, and the band comes in a presentation box with your name on it.

Before leaving, you can program it in conjunction with the My Disney Experience app and web page, entering key choices such as hotels, your favorite rides (FastPass+), dinner reservations, etc., and your credit card info so that they can be used to pay for meals and merchandise.

Disney warns visitors not to pack the bracelets in their luggage, because they are even used to board the transportation from the Orlando airport.

Putting aside the programming involved, this had to be a tremendous logistical challenge, changing the hotel locks, installing readers at each ride, putting readers in the restaurants and shops, which probably accounts for many of the glitches that customers reported during the pilot phase.

My future son-in-law, Greg Jueneman, who knows EVERYTHING about Disneyland, weighs in from a customer standpoint:

“I think they take the spontaneity out of a Disney World vacation. Everything has to be planned in advance and a schedule has to be followed. As a technology they are cool, I’m sure Disney had lots of plans for them but so far the only real thing that they do is open your hotel room without a “key” and allow you to pay for things without your cards (I’m sure Disney loves that! – some blogs Ifollow have said that spending with Magic Bands is up 40%, that’s impressive!).”

As you can imagine, there are also important data privacy and security issues: on one hand, it would probably be very cool to have Mickey come up to you and say “happy 5th birthday, Jeremy,” but that could also creep parents out, and you’d be worried about someone running up a tab on your credit card if you mislaid the band.

From my reading of the most recent media coverage, it appears that most of the beta test problems have been worked out, and that Disney is fully-committed to universal use of the bands in the future.

If you’re visiting Disney this holiday season, think about possible IoT strategy lessons for your company from the MagicBand:

  • marketing: how it can personalize the customer experience and increase sales?
  • transactions: how can it streamline transactions (have to think that Apple looked carefully at this in designing Apple Pay)?
  • operations: how can real-time data from many users help streamline operations and reduce congestion?

Maybe you can write off the family vacation as research! Have fun.

 

I’ll be on “Game Changer” Radio Today @ 3 EST Talking About IoT

Huzzah!  I’ll be a guest on Bonnie Graham’s “Coffee Break With Game Changers” show live, today @ 3 PM to discuss the Internet of Things. SAP Radio

Other guests will include David Jonker, sr. director of Big Data Initiatives at SAP, and Ira Berk, vice-president of Solutions Go-to-market at SAP, who has global responsibility for the IoT infrastructure and middleware portfolio.

Among other topics that I hope to get to during the discussion:

  • The “Collective Blindness” meme that I raised recently — and how the IoT removes it.
  • The difficult shift companies will need to make from past practices, where information was a zero-sum game, where hoarding information led to profit, to one where sharing information is the key. Who else can use this information?
  • How the IoT can bring about an unprecedented era of “Precision Manufacturing,” which will not only optimize assembly line efficiency and eliminate waste, but also integrate the supply chain and distribution network.
  • The sheer quantity of data with the IoT threatens to overwhelm us. As much as possible, we need to migrate to “fog computing,” where as much data as possible is processed at the edge, with only the most relevant data passing to the cloud (given the SAP guys’ titles, I assume this will be of big interest to them.
  • The rise of IFTTT.com, which means device manufacturers don’t have to come up with every great way to use their devices: use open standards, just publish the APIs to IFTTT, and let the crowd create creative “recipes” to use the devices.
  • Safety and security aren’t the other guy’s problem: EVERY device manufacturer must build in robust security and privacy protections from the beginning. Lack of public trust can undermine everyone in the field.
  • We can cut the cost of seniors’ care and improve their well being, through “smart aging,” which brings together Quantified Self fitness devices that improve their care and make health care a doctor-patient partnership, and “smart home” devices that automate home functions and make them easier to manage.

Hope you can listen in.  The show will be archived if you can’t make it for the live broadcast .

Live Blogging from IoT Global Summit

I’ll be live-blogging for the next two days from the 2nd Internet of Things Global Summit.

  • Edith Ramirez, FTC chair:
    • potential for astounding benefits to society, transforming every activity
    • risks: very technology that allows this can also gather info for companies and your next employer
    • possible consumer loss of confidence in connected devices if they don’t think privacy w
    • 3 challenges:
      • adverse uses
      • security of the data
      • collection of the data
    • key steps companies should take:
      • security front and center
      • deidentify data
      • transparent policies
    • data will provide “startlingly complete pictures of us” — sensors can already identify our moods, even progression of neurological diseases
    • how will the data be used? will TV habits be shared with potential employers? Will it paint picture of you that others will see, but you won’t
    • will it exacerbate current socio-economic disparities?
    • potential for data breaches such as Target grows as more data is collected
    • FTC found some companies don’t take even most basic protections. Small size and cheap cost of some sensors may inhibit data protections
    • steps:
      • build security in from beginning
      • security risk assessment
      • test security measures before launch
      • implement defense and depth approach
      • encryption, especially for health data.
    • FTC action against TrendNet
    • follow principle of “data minimization,” only what’s needed, and dispose of it afterwards.
  • she’s skeptical of belief that there should be no limits on collection of data (because of possible benefits)
    • de-identified data: need dual approach — commit to not re-identify data
    • clear and simple notice to consumers about possible use of data.
    • Apple touting that it doesn’t sell data from Health App — critical to building consumer trust
    • transparency: major FTC priority. FTC review of mobile apps showed broad and vague standards on data collection & use.
  • Ilkka Lakaniemi, chair, FIWARE Future Internet PPP, EU perspective on IoT:
    • lot easier to start IoT businesses in Silicon Valley because of redundant regulations in EU
    • Open Standard Platform + Sustainable Innovation Ecosystem. “Synergy Platform”
  • Mark Bartolomeo,   vp of integrated solutions, Verizon:
    • Bakken Shale area visit: “landscape of IoT” solutions — pipeline monitoring, water monitoring, etc.
    • concerned about rapid urbanization: 30% of city congestion caused by drivers looking for parking. $120B wasted in time and fuel yearly.
    • cars: “seamless nodes” of system.
    • market drivers & barriers:
      • increased operational efficiency, new revenue streams, better service, comply with regulators, build competitive edge
      • fragmented ecosystem, complex development, significant back end obstacles
    • they want integrated systems.
    • need to remove barriers: aging infrastructure, congestion, public safety, economics
    • remove complexity
    • economies of scale: common services
    • trend to car sharing, smart grid
    • yea: highlighting intellistreets — one of my 1st fav IoT devices!!
    • Verizon working primarily on parking & traffic congestion on the East Coast, and water management in CA.

Smart Cities:

  • Nigel Cameron: nation-state receding, cities and corporations on ascendency
  • Sokwoo Rhee, NIST: Cyber-Physical Systems — emphasis on systems dynamics, data fed back into system, makes it autonomous.  Did Smart America Challenge with White House. Fragmentation on device level. Demonstrate tangible effects through collaborations. Examples: health care systems, transactive energy management, smart emergency response, water distribution, air quality. 24 projects.  Round Two is application of the projects to actual cities. Now 26 teams.
  • Joseph Bradley, VP, IoT Practice, Cisco Consulting: value isn’t in the devices, but the connections. Intersection of people, data, process, and things. Increase City of Nice’s parking revenue 40-60% without raising taxes through smart parking. They project $19 trillion in value over 10 years from combo of public and private innovations. Smart street lighting: reduces crime, property values increase, free wi-fi from the connected street lights. Barcelona is Exhibit A for benefits. Need: comprehensive strategy (privacy is a contextual issue: depends on the benefits you receive), scalability, apps, data analytics, transparency, powerful network foundation, IoT catalyst for breaking down silos, IoT must address people and process.
  • Ron Sege, chair and ceo of Echelon Corp: got started with smart buildings, 25 yrs. old. Why now with IoT: ubiquitous communications, low cost, hyper-competition, cloud. They do outdoor & indoor lighting and building systems. Challenges: move to one infrastructure/multiple use cases, will IT learn about OT & visa-versa?, reliability: critical infrastructure can’t fail & must respond instantly.
  • Christopher Wolf, Future of Privacy Forum: flexible, use-based privacy standards. Industry-wide approach to privacy: auto industry last week told NISTA about uniform privacy standards for connected cars (neat: will have to blog that…).
  • Peter Marx, chief innovation officer, City of LA:  big program to reduce street lights with LEDs: changed whole look of city at night & saves lot of money. 6 rail lines being built there. Adding smart meters for water & power. EV chargers on street lights. Held hackathon for young people to come up with ideas to improve city. Procurement cycles are sooo arcane that he suggests entrepreneurs don’t do business with city — he just tries to enable them.

Outside the City:

  • Darrin Mylet, Adaptrum: Using “TV white space spectrum” in non-urban areas. Spectrum access critical:need mix of spectrum types. Where do we need spectrum? Most need in non-line-of-sight areas such as trees, etc. Examples: not only rural, but also some urban areas (San Jose); Singapore; Africa; redwood forests;
  • Arturo Kuigami, World Bank: examples in developing nations: (he’s from Peru); most of global migration is to smaller cities; look at cities as ecosystems; “maker movement” is important — different business models: they partnered with Intel and MIT on “FabLabs” in Barcelona this year. MoMo — water access point monitoring in Tanzania.  Miroculus: created by a global ad hoc team — cheap way to make cancer diagnosis: have identified 3-4 types of cancers it can diagnose. Spirometer to measure COPD, made by a 15-year old! “IoT can be a global level playing field.”
  • Chris Rezendes, INEX Advisors: Profitable sustainability: by instrumenting the physical world, we can create huge opportunities for a wide range of people outside our companies. Focusing on doing a better job of instrumenting and monitoring our groundwater supplies: very little being done in SW US right now (INEX investing in a startup that is starting this monitoring). If we have better data on groundwater, we can do a better job of managing it. “Embrace complexity upfront” to be successful.
  • Shudong Chen, Chinese Academy of Sciences: talking about the Chinese food security crisis because of milk production without a food production license.  Government launched “Wuxi Food Science & Technology Park.”

Smart Homes:

  • Tobin Richardson, Zigbee Alliance: critical role of open, global standards. Zigbee LCD lights now down to $15.
  • Cees Links, GreenPeak Technologies: Leader in Zigbee-based smart home devices. Smart home waay more complex than wi-fi.  1m chips a week, vs. 1 million for whole year of 2011. “Not scratching the surface.” Small data — many small packets.
  • Todd Green, CEO PubNub: data stream network.
  • no killer app for the smart home..  Controlling by your phone not really that great a method.
  • FTC agrees with me: a few adverse stories (TrendNet baby cam example) can be really bad for an industry in its infancy.
  • always hole in security. For example, you can tell if no one’s home because volume of wi-fi data drops.W
  • FTC: consumer ed critical part of their work. Working now on best practices for home data protection.
  • mitigation after a security breach? Always be open, communicate (but most hunker down!).

DAY TWO

Beyond Cost Savings: Forging a Path to Revenue Generation

  • Eric Openshaw: (had tech problems during his preso: very important one — check the Deloitte The Internet of Things white paper for details) cost savings through IoT not enough for sustainable advantage: need to produce new revenue to do that. Defined ecosystem shaping up, which creates clarity, breaks down silos.
    • areas: smart grid, health care, home automation, cars, industrial automation
    • study the GE jet model for health care: what if doctors were paid to keep us healthy.
    • need comprehensive understanding of the change issues
    • be very specific: singular asset class, etc. — so you get early victories
    • companies will have overarching, finite roadmap
    • security & privacy dichotomy: differentiate between personal health care data and data from your washing machine. Most of us will share all sorts of information if there’s something in return
    • get focused on customer and product life cycle — that’s where the money will be. Focus on operating metric level. This is most far-reaching tech change he’s seen.

Managing Spectrum Needs

  • Julius Knapp, Chief, FCC Office of Engineering & Technology: new opportunity to combine licensed and unlicensed space. Described a number of FCC actions to reconsider role of various types of spectrum. “Hard to predict I0T’s long-term spectrum needs” because industry is new: they’ll watch developments in the field.
  • Prof. H. Nwana, exec. director of Dynamic Spectrum Alliance: most spectrum usually not used in most places at most time.  His group working to use changes to spectrum to end digital divide: (used incredible map showing how much of world, including US, China, India, W. Europe, could be fitted into Africa).
  • Carla Rath, VP for Wireless Policy, Verizon: “in my world, the network is assumed.”  Need for more spectrum — because of growth in mobile demand. Praises US govt. for trying to make more spectrum available. Don’t want to pigeonhole IoT in certain part of spectrum: allow flexibility.  Tension between flexibility and desire for global standards when it comes to IoT.
  • Philip Marnick, group director of spectrum policy, Ofcom UK:  no single solution.  Market determines best use. Some applications become critical (public safety, etc.) — must make sure people using those are aware of chance of interference.
  • Hazem Moakkit, vp of spectrum development for 03b (UK satellite provider for underserved areas of developing world): “digital divide widened by IoT if all are not on board.” Fair allocation of spectrum vital.
  • interesting question: referred to executive of a major farm equipment manufacturer whose products are now sensor-laden (must be John Deere…) and is frustrated because the equipment won’t work in countries such as Germany due to different bands.

Architecting the IoT: Sensing, Networking & Analytics: 

  • Tom Davenport: IoT highly unpredictable. “Great things about standards is there’s so many to choose from” — LOL.  Will IoT revolution be more top down or bottom up?
  • Gary Butler, CEO, Camgian: announcing an edge system for IoT. Driven by sensor info. Need new networking architecture to combine sensing and analytics to optimize business processes, manage risk. Systems now built from legacy equipment, not scalable. They’re announcing new platform: Egburt. Applicable to smart cities, retailing, ifrastructure (I’ll blog more about this soon!!). “Intelligence out of chaos.” Anomaly detection. Real-time analysis at the device level. Focus on edge computing. Must strengthen the ROI.
  • Xiaolin Lu, Texas Instruments fellow & director of IoT Lab: Working in wearables, smart manufacturing, smart cities, smart manufacturing, health care, automotive. TI claims it has all IoT building blocks: nodes, gateway/bridge or router/cloud.  Power needs are really critical, with real emphasis on energy harvesting from your body heat, vibration, etc. Challenges: sensing and data analytics, robust connectivity, power, security, complexity, consolidation of infrastructure and data. Big advocates for standards. They work on smart grid.
  • Steve Halliday, president, RAIN RFID: very involved in standards. 4 BILLION RFID tags shipped last year. Don’t always want IP devices. Power not an issue w/ RFID because they get their power from the reader. Think RFID will be underpinning of IoT for long time. Lot of confusion in many areas about IoT, especially in manufacturing.
  • Sky Mathews, IBM CTO: IBM was one of earliest in the field, with Smarter Planet. Lot of early ones were RFID. A variety of patterns emerging for where and how data is processed. What APIs do you want to expose to the world? “That’s where the real leaps of magnitude will occur” — so design that in from beginning.

‘People’ Side of the IoT: meeting consumer expectations:

  • Mark Eichorn, asst. director, Consumer Protection Bureau, FTC: companies that have made traditional appliances & now web-enable them aren’t always ready to deal with data theft. Security and privacy: a lot don’t have privacy policies at all. At their workshop, talk about people being able to hack your insulin readings.
  • Daniel Castro, sr. analyst, Center for Data Innovation: thinks that privacy issue has been misconstrued: what people really care about is keeping data from government intrusion. Can car be designed so a cop could pull it over automatically (wow: that’s a thought!). Chance for more liability with misuse of #IoT data.
  • Linda Sherry, director of national priorities, Consumer Action: “convenience, expectations and trust.” “What is the IoT doing beside working?” Connecting everything may disenfranchise those who aren’t connected. Need to register those who collect data – hmm. Hadn’t heard that one before. Even human rights risks, stalking, etc. — these issues must be thought about. Can algorithms really be trusted on issues such as insurance coverage? How do you define particularly sensitive personal data? “Hobbling the unconnected” when most are connected? “Saving consumers from themselves.” “Document the harms.” Make sure groups with less $ can really participate in multi-stakeholder negotiations.
  • Stephen Pattison, vp of public affairs, ARM Holdings: disagrees with Linda about slowing things down: we want to speed up IoT as instrument of transformation. We need business model for it. Talks about how smart phone didn’t explode until providers started subsidizing purchase. He suspects that one model might be that a company would provide you whole range of smart appliances in return for your data. “Getting data right matters.” “Freak events” drive concerns about data security & privacy: they generate concern and, sometimes, “heavy-handed” regulation.
    Industry must work together on framework for data that creates confidence by public. Concerns about data are holding back investment in the field. They’re working with AMD on a framework: consumers own their own data — must start with that (if they do, people will cooperate); not all data equally sensitive — need chain of custody to keep data anomyzed; security must be right at the edge; simplify terms and conditions.
    Sometimes thinks that, in talking about IoT, it’s like talking about cars in 1900, but we managed to create a set of standards that allowed it to grow: “rules of the road,” etc.
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Wearables/fitness apps & devices market heats up with Google Fit pending launch

Google appears set to give Apple’s pending Health app a run for its money with the forthcoming launch of the Google Fit tools. The competition should really benefit consumers and health care (Google has already released the developer’s kit). In announcing the kit, Google said the new tools will provide:

“… a single set of APIs for apps and device manufacturers to store and access activity data from fitness apps and sensors on Android and other devices (like wearables, heart rate monitors or connected scales). This means that with the user’s permission, you can get access to the user’s fitness history — enabling you to provide more interesting features in your app like personalized coaching, better insights, fitness recommendations and more.”

The releases only cover local storage of data, with cloud storage to follow.  As Forbes notes, that’s where the competition with Apple will be fierce:

Google Fit will integrate with a number of solutions from Google. Your Android powered smartphone or tablet is the obvious first point of contact, but you should also consider Google Fit’s potential integration with Google Glass and the Android Wear smartwatch program. All of these devices can use their sensor suite to gather and relay health data.”

As with Apple Health, Google wants developers and device manufacturers to settle on its standard as the hub for collection and integration of health and fitness data, while it may not be in the individual company’s best interests to commit to a single proprietary standard. As Forbes‘ Ewan Spence predicted, it’s unlikely that any end users are going to change platforms for their devices just because of new health apps and devices.

I guess it would be inappropriate to refer to any potential “killer apps” that could sway anyone in this category, eh?

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Internet of Things interview I did with Jordan Rich

Didn’t realize this had run several weeks ago, but here’s an introduction to the IoT (based on my SAP “Managing the Internet of Things” i-guide) that I did with Jordan Rich of WBZ Radio, who’s also my voice-over mentor.  The examples include the GE Durathon battery plant, “smart aging,” Shodan, the SAP prototype smart vending machine and Ivee. Enjoy!

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Apple HealthKit — Will It Bring About Patient-Doctor Paradigm Shift?

This is a companion piece to my last post, about the HomeKit Apple unveiled last week at the WWDC — complete with the same disclaimer: Having to send huge amounts of money to Loyola of Maryland for the next three years (I feel like I’m in the Weimar Republic and must carry tons of money to Baltimore in a wheelbarrow, LOL) to secure my youngest’s sheepskin has led to a part-time sales job at the Apple Store — which doesn’t give me any inside insights into their strategy. Rest assured that nothing that will ever appear in this blog about Apple will be gathered from anything other than public sources. I know only what you know, and the opinions expressed here are solely my own.

 

The other IoT developers’ kit that Apple unveiled was the HealthKit, combined with a new Health app that will be released along with iOS8.

They say the app will “give you an easy-to-read dashboard of your health and fitness data.”

The developers kit is designed to help health and fitness apps (… and wearables) work together.

Apple teases us that the package “just might be the beginning of a health revolution.”

Could it be the key to finally expanding interest in personal health data beyond those of us who are proud members of the Quantified Self, and could it be the catalyst in the revolution that I’ve predicted before: a new healthcare paradigm in which patients, empowered with data about their daily health stats, might become real partners with their doctors, improving their health while reducing the need for costly hospitalizations?

We’ll see, but I’ll be watching carefully, because — speaking of paradigm shifts — I wonder if the HealthKit and HomeKit, combined, may provide the tools (oops, originally typed fools.. LOL) to make my vision of empowered seniors, “aging in place” a reality.

     Emergency Card

Emergency Card

One feature of the Health app really resonated with me, because it offers an up-dated version of two sadly-dated “21st-Century Disaster Tips You WON’T Hear From Officials” videos that I did waaay back in 2007: one suggesting that you put your electronic health record on one of those new-fangled (LOL) thumb drives, and another, that you put an ICE (In Case of Emergency) listing on your cell-phone (pre-smartphone) directory. The Health App would combine that information on an “Emergency Card” that would be accessible to EMTs even from your lock screen. Neat!

Dr. Joe Kvedar, director of the Partners Health Care Center for Connected Health, my go-to guy for m-health analysis, struck a cautionary note:

“‘Expecting people to have an ‘aha’ moment because you’ve created a place where they can store data—you’ll be disappointed ….It needs to be much more compelling.’”

Apple seems to get it that privacy and security, always critical with any IoT device or app, would be of paramount importance when it comes to sharing one’s personal medical data:

“Patients could choose to share blood pressure readings with their doctor but not with another app, for example. Even so, patients are sure to be particularly sensitive about who has access to such information.

“’I think that the people doing these integration platforms need to have a privacy mechanism that is believable,’ says George Westerman, a research scientist at the MIT Center for Digital Business. ‘That takes not only a good policy but a brand people trust.’”

The prestigious Mayo Clinic is on-board, updating its app to coincide with release of Health, according to MIT’s Technology Review:

“The clinic’s app is expected to offer additional services, including ways to monitor  patients with asthma or diabetes. ‘If you see the glucose levels rising … you could interact with [the patient] if they had a question, intervene appropriately, and then decrease the need for an emergency room visit or a hospital admission, which we know drives up hospital and patient costs,’ says John Ward, Mayo’s medical director for public affairs.”

Truth to tell, I don’t always record my diet, weight and exercise exercise every day with Lose It!, and I’m well aware that most people who try QS apps don’t keep at them. However, I suspect the HealthKit, because of the mindshare and platform that it will create, may mean this will succeed where Google Health and Microsoft’s HealthVault have failed, and that it will eventually be cool to know what your health stats are — and to improve them.

 

 

 

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Just thinking: could Quantified Self devices lead to #IoT BYOD for companies?

Posted on 21st October 2013 in health, Internet of Things, M2M, management, privacy, security, strategy

I’ve been noodling how do you introduce the Internet of Things to companies that haven’t even heard of it, let alone have a strategy to capitalize on it. It would probably have to be something that would have minimal up-front costs, provoke aha! moments that would stimulate other IoT initiatives, and would provide some quick return on investment.

Jawbone UP

Having just read SAP’s interactive report on mobile strategies, it dawned on me: if companies are now comfortable with creating BYOD policies covering smartphones and tablets, what if they were to create formal policies to encourage employees to bring their Quantified Self  devices — Jawbone UPs, Nike FitBits, and the like — after all, the workers are probably already doing so anyways!

What if — thinking out loud here — the company could enter anyone using one of the devices during the work day in some sort of contest with fitness prizes, or, — this is more controversial because of privacy concerns — if they offered discounts on health insurance for workers who were willing to share their QS data with the company (since companies are penalizing overweight workers, shouldn’t it work the other way as well?).

Heck, given the payback in terms of  lower absenteeism, higher productivity, and lower medical claims, I bet you could make a plausible case that it would be in the company’s enlightened self-interest to actually pay for the devices for those who don’t already have them.

It’s just a thought, and there would be a lot of details to work out, but I think it merits consideration as a way to introduce the IoT’s benefits to corporate America. Let me know how you feel!

Launching New Service Speaking About the Internet of Things

I’ve given speeches to business and academic audiences around the world for nearly 30 years, but haven’t tried my hand at paid public speaking until now!

However, I feel so strongly about the transformational potential of the Internet of Things that I want to evangelize on the Big Stage now, reaching corporate management, associations, and — very important — college and university students, with the message about how the IoT will change everything, and the challenges and opportunities it will bring.

So, I’ve added a new page to this site, promoting myself as a paid speaker and seminar leader.

While I’m glad to custom-craft a speech to your audience’s interests, I have several main ones tailored to various needs:

“It’s Not Just About Things, It’s About People… and Their Dreams”. Sometimes the emphasis on Internet of Things technology obscures the deeper truth: the IoT is really all about people – and improving their lives. This speech introduces laypeople and business leaders to the Internet of Things’ potential to transform every aspect of life for the better! From slippers that save the elderly from falls to hyper-efficient assembly lines that bring manufacturing jobs back to America, I give an uplifting, rapid-fire overview of the many ways the IoT is already changing our lives – and preview the even greater changes to come! I also talk about the important steps, such as new mind sets that value sharing information over hoarding it, that are necessary to fully realize the IoT’s potential.

Josh Siegel is 24. He is Reinventing the Auto Industry (this lecture is specifically aimed at college students). Josh Siegel is a 24-year old Detroiter, MIT grad student and entrepreneur. He uses the IoT to reinvent cars – whether or not Detroit is ready. Alexandra Deschamps-Sonsino is 32, and created an IoT sensation, the Good Night Lamp. Dulcey Madden is 32 (her partners are both 24), and her Peeko “onsie” is saving the lives of infants who might otherwise die from Sudden Infant Death Syndrome.

In this lecture you’ll hear about these and other young visionaries and inventors who are discovering new entrepreneurial opportunities in the Internet of Things. I challenge young listeners: what’s your passion? How will you find satisfying – and enriching – work in this exciting new field? What problem can you solve by inventing an IoT device?

P.S: Ask me to stay around the day after my speech to meet with your senior staff to advise them on how the IoT will affect your college or university, and how you can use it to increase efficiency and cut operating costs!

“I … see all … the devices in your home and … control them”. That’s how a Forbes reporter woke up an unsuspecting homeowner who’d bought an advanced home automation system – and got non-existent security in the bargain!

The Internet of Things might come to a grinding halt if the public and companies feel that their privacy and security are being violated. That’s a very real possibility – former CIA director David Petraeus waxed poetic about its potential as a spycraft tool, and a number of sensationalistic mainstream media reports have detailed the possible dangers of lax IoT privacy and security measures.

In this speech, I may scare you, but I’ll definitely get your attention! I lay out all the risks, issue a challenge to everyone involved in the IoT to make security and privacy a priority, and detail the current state of collaborative efforts to improve security and privacy.

I’m enthusiastic, well-informed, witty, (add positive adjective of your choice here …… , LOL) and convincing! If you’re interested in booking me, just fill out the contact form and download my “speaker one sheet.”